Privacy Policy
LawnLink collects contact and job information that homeowners and lawn care professionals submit through getlawnlink.com, including name, email, phone number, location, job details, service radius, availability, helper or crew details, receipt uploads, expense records, and related notes.
We use this information to match homeowners with lawn care professionals, send service updates, provide customer support, process payments, review job proof, handle disputes, reduce off-platform payment abuse, and improve LawnLink.
If you provide your phone number, LawnLink may send SMS messages about lawn care requests, job opportunities, scheduling, payment, arrival, completion, and account or service updates. Message and data rates may apply. You can reply STOP to opt out of SMS messages.
We do not sell personal information. We may share information with service providers that help us operate LawnLink, including hosting, database, payment, email, SMS, and support tools.
For lawn pros, LawnLink may collect identity verification and background screening status so we can decide whether a pro can appear as available for paid jobs. Screening vendors may collect additional information under their own privacy terms when that feature is connected.
LawnLink may collect and store GPS arrival details, before and after photo links, completion notes, payment status, approval status, and related dispute records to confirm job progress and protect both homeowners and lawn pros.
Lawn pros may upload same-day fuel or lunch receipts for recordkeeping. Lead Pros may tag helper or crew names on expense records for their own tracking. These records are used for LawnLink app tracking and exports, but pros remain responsible for confirming tax treatment with their own tax professional.
Community and review information
LawnLink may use completed job reviews, ratings, compliments, proof status, and general service area details to power LawnLink Community features. Public community displays may include a lawn pro's name or business name, city or state, rating average, review count, badges, written compliments, and non-sensitive service quality signals.
LawnLink does not intend to publicly display homeowner phone numbers, email addresses, exact street addresses, gate codes, payment details, private notes, receipt uploads, or identity documents in community features. Before and after photos should avoid private details and may be used publicly only when LawnLink has appropriate permission.
Security practices
No internet service can be guaranteed perfectly secure. LawnLink uses reasonable safeguards and trusted service providers, but users should avoid sending unnecessary sensitive information through forms, messages, photos, or receipt uploads.
LawnLink limits personal information to what is reasonably needed to run the platform, match jobs, support payments, send notifications, verify work, prevent fraud, and resolve disputes. Payment and payout information is handled through payment providers such as Stripe, and LawnLink should not store full card numbers on its own servers.
Admin access, API keys, database credentials, email keys, SMS keys, and payment keys should be stored only in secure hosting environment variables or trusted provider dashboards. LawnLink does not ask users to send passwords, banking information, full payment card numbers, Social Security numbers, or identity documents through ordinary website forms unless a trusted verification or payment provider requires it through its own secure flow.
Users should contact hello@getlawnlink.com if they believe their account, phone number, email, job details, payment status, or personal information has been accessed or used improperly.
Marketplace accountability
LawnLink is a technology platform that helps homeowners and independent lawn care providers connect. Our Terms of Service explain that lawn pros are responsible for their own work, equipment, safety, conduct, taxes, insurance, legal compliance, and any damage or injury caused by their services. Homeowners are responsible for providing accurate property access, pet, hazard, and job details.
Questions? Contact hello@getlawnlink.com.